How do I book an appointment with an engineer?
To book an appointment for an engineer to visit your property please call us on 0800 002 9491. Calls are free and lines are open 24/7. We have appointments available 7 days a week and are open 24 hours a day for emergencies.
When can I book an appointment?
We have appointments available 7 days a week and are open 24/7 for emergencies. We have a range of different appointment types available, including flexible late evening appointments – perfect if you can’t get time off work. Please call 0800 002 9491 to book.
Can I book a same day appointment?
Depending on our engineers availability we may be able to offer you a same day appointment. If you have a problem which requires an emergency response, like a leak, we will always be able to send an engineer to you the same day – often within the hour if needed.
I've got an emergency and need an engineer now, can JLM help?
Our engineers are available 24 hours a day, 365 days a year for emergencies. You can book an emergency call out by calling us on 0800 002 9491. We aim to reach you within the hour and can often make repairs straight away.
What can I expect when I book an engineer?
When you call us to book an engineer we’ll ask you to give us some information about any repairs, installations or works that you’d like done. For repairs and installations an engineer will arrive with the parts and materials needed to do the work straight away. If you’re looking for larger works to be done then an engineer will come to your property first to talk through the works, ask questions and assess your property. We will then provide a no obligation quote which is valid for 90 days.
How does your pricing work?
Repairs & Installations: We offer fixed prices for repairs and installations. What this means is that we will provide you with a fixed price to do a job, like fitting a radiator, and you’ll only pay the fixed price agreed before the job started – no matter how long the job takes.
Larger Works: If you’re looking to have a large amount of work done, or major works like a bathroom refurbishment or boiler installation, an engineer will visit your property and provide a free no obligation quote.
Out of hours call outs: Our out of hours charge applies from 9pm – 6am 7 days a week. For emergency call outs between these times we charge £75 per half hour. To help to keep costs low we can often make a temporary fix and come back during normal hours to make repairs when we can offer you fixed prices.
What is your out of hours charge?
Our out of hours charge applies from 9pm – 6am 7 days a week. For emergency call outs between these times we charge £75 per half hour. To help to keep costs low we can often make a temporary fix and come back during normal hours to make repairs when we can offer you fixed prices.
Do you have any other charges or fees?
We don’t have any hidden charges or fees. We will clearly explain the price of works to you before we start any job and provide a no obligation quote.
Can I get a price before you start work?
We will always try to offer you a price over the phone before an engineer first visits you, but this may occasionally change once an engineer is able to assess the works. For larger works or more complex jobs we will have to send an engineer to your property first before we can give you a price. However the engineer will be able to give you a price before starting work which you are under no obligation to accept.
How can I get a quote?
To get a quote please give us a call on 0800 002 9491. We can often give a quote over the phone, but may need to wait until an engineer visits you before we can give you an exact price. Before work starts we will agree a price with you and provide a no obligation quote.
What services do J L Maintenance offer?
We offer plumbing services, heating services & gas services to North London, East London parts of NW London and Hertfordshire and surrounding areas. We cover call repairs and installations, offering 24/7 emergency call out services. Our teams are experts at boiler installations, central heating upgrades & bathroom design and installation and more.
How can I get in touch with J L Maintenance?
To book an appointment or speak with a member of the team please call us on 0800 002 9494. Our lines are open 24/7 and calls to 0800 numbers are free. If you’d prefer, you can email us – firstname.lastname@example.org
Do you offer a guarantee?
We offer a 6 month guarantee on all work. We do not offer a guarantee on materials however some materials will come with a manufacturer’s guarantee. We will always try and use materials that come with a guarantee to offer you peace of mind.